Terms and Conditions

Terms and Conditions

The following Terms and Conditions apply to all bookings made on this website, including private airport transfers, point-to-point transfers, and sightseeing tours operated by Edinburgh Cab (“the Company”, “we”, “us”). Please take a moment to read them before making a booking.

By completing a booking on edinburghcab.com you confirm that you have read, understood and agreed to be bound by these Terms.

Last updated: May 2026

1. Definitions

In these Terms and Conditions the following definitions apply:

• ”Company”, “we”, “us”, “our” means Edinburgh Cab, a licensed private hire and taxi service provider operating under current British legislation.
• ”Customer” means the person who pays for the Booking.
• ”Passengers” means all passengers named and unnamed on the Booking.
• ”Lead Passenger” means the first passenger named on the Booking.
• ”You” and “your” means any customer, including all passengers (or any of them, as applicable) named on a Booking.
• ”Transport Operator” means the licensed professional transport service provider or driver who performs the Transfer or Tour.
• ”Booking” means the booking for services made with us through our Website.
• ”Transfer Service” means any point-to-point carriage of passengers by road, including airport transfers and station transfers, and any service incidental to that carriage.
• ”Tour Service” means any chauffeur-driven sightseeing service of a fixed duration (e.g. 2-hour, 4-hour, 8-hour, multi-day) along a pre-published itinerary, operated by an English-speaking professional driver. Tour Services do not include the services of a tour guide.
• ”Service” means a Transfer Service or a Tour Service, as applicable.
• ”Booking Confirmation” means the written confirmation of the Booking we send to you by email after a successful payment.
• ”Contract” means the Booking and these Terms, together with any other terms and conditions stated to apply to the Booking.
• ”Terms” means these Terms and Conditions.
• ”Website” means edinburghcab.com or any other website owned or operated by us.

2. About Us

Edinburgh Cab is Edinburgh's trusted taxi and private hire service. Licensed, insured, and available 24 hours a day, every day of the year, we provide comprehensive transport services for individuals and groups across Scotland, with a primary operating base in Edinburgh.

For all trading purposes we operate through the Website edinburghcab.com, with the email address contact@edinburghcab.com. For the purpose of providing our Services, we work with fully licensed and insured professional drivers and Transport Operators who hold the relevant licences and permits required by UK national law.

Before requesting a Service offered on our Website you should ensure that you have read and understood these Terms, as they will govern any subsequent contract. By making a Booking you confirm that you have read these Terms and that you have the legal capacity to accept them on behalf of yourself and all the passengers. If you do not understand any of the contract conditions, we strongly recommend that you contact our Customer Service team before proceeding with any booking. If you do not wish to be bound by these Terms, regrettably you may not make a Booking with us.

3. Online Booking Procedure

The person making the Booking must be at least 18 years of age and has the responsibility to follow the online booking process, ensure all the details provided are correct and complete, and make full payment.

Upon entering into a contract with Edinburgh Cab, the Company will undertake the necessary formalities to organise the requested Service. The contract becomes legally binding only when you have received your Booking Confirmation by email. In the event that we are unable to provide the requested Service, you will be informed and refunded in full by the same method as the original payment, leaving us with no further liability to you.

You are required to acknowledge all notifications we make to you. However, in the event that you fail to acknowledge receipt of an email, the records that exist on our email server shall be considered as proof of reception.

The act of us sending you confirmation of charges and payments made shall not be considered as binding you to any contract until the Booking Confirmation has been issued. A copy of your Booking Confirmation, displayed on a mobile device or printed out, should be readily available for the driver at the start of your Service. Failure by the Lead Passenger to present their Booking Confirmation may delay the start of the Service.

Minors are strictly prohibited from making a Booking with the Company. Parents, legal guardians or other persons responsible should contact us immediately should a minor make a Booking, in order to enable us to cancel the registration. Minors are not allowed to travel without an adult passenger in their company.

4. Payment

We accept payment by credit and debit card (Visa, Mastercard, American Express) through Stripe, our PCI-DSS Level 1 certified payment processor. Card details are entered directly on Stripe’s secure checkout — we never see or store your full card number.

For corporate accounts and bookings exceeding £1,000, bank transfer may be available on request by emailing contact@edinburghcab.com.

All prices are charged in British Pounds Sterling (GBP). Any currency conversion display on the Website is provided as an approximation tool only; the amount actually debited from your card will be in GBP, and any conversion is performed by your bank or card issuer at their prevailing rate.

For sightseeing Tours, payment is taken in full at the time of booking unless otherwise stated. For Transfer Services, payment is taken in full at the time of booking, or as specified in your quotation email for custom requests. We do not currently store payment cards for future automatic charges; each Booking is paid separately.

5. Changes by the Customer

Your Booking Confirmation includes your requested pickup time, pickup address, destination and / or Tour itinerary. Any changes to these or any other details must be sent in writing by email to contact@edinburghcab.com and will not take effect until checked and confirmed to you by email.

You are liable for any increased Service cost resulting from a requested change. The first change will be made free of charge; additional changes may incur a £15 administration fee.

Once the contract becomes legally binding, the Customer is requested to notify our Customer Service team of any errors not less than 36 hours prior to the corresponding Service. Notification made within 36 hours of the Service affords us the right to terminate the Contract without penalty or charge to either party.

6. Waiting Time

6.1 Airport collections (Transfer Services)
For journeys collecting from an airport, Edinburgh Cab allows all passengers a maximum of 45 minutes from the time the flight actually lands to meet their driver. After this period, waiting time is charged regardless of reason, from £10 per 15 minutes of additional waiting time. The exact rate varies according to the vehicle category booked and is confirmed on your Booking Confirmation email. Payment is taken in cash to the driver, or added to your booking and charged to the card used at the time of booking.

We will honour requests for a “deferred” collection time (e.g. X minutes after flight landing). However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passengers are ready earlier than planned and have to wait until the scheduled collection time for the driver to arrive.

6.2 Other Transfer collections
Waiting time for non-airport Transfer journeys will be charged from £10 per 15 minutes, either from the scheduled collection time or for any unscheduled stop en route. The exact rate varies according to the vehicle category booked and is confirmed on your Booking Confirmation email.

6.3 Tour Services
Tour pickup times are confirmed at the time of booking. Tour Services have a strict departure time so that the full itinerary can be completed within the agreed duration. If the Lead Passenger is more than 15 minutes late at the agreed pickup address without prior notification, the Tour Service may be shortened proportionally or, in extreme cases, cancelled with no refund due. Please call or message us on +44 7402 640066 if you anticipate being late.

7. Cancellations by You

All cancellations must be requested by email to contact@edinburghcab.com. You will receive an email confirmation of the cancellation; if you do not receive a reply, please call our 24/7 support line on +44 7402 640066 — we have not received your cancellation until we have confirmed it.

• Transfer Services: More than 24 hours before pickup: £10 or 10% (whichever is higher) administration / transaction charge per journey, remainder refunded. Within 24 hours of pickup, or no-show: No refund.
• Tour Services: More than 24 hours before the tour departure time: £10 or 10% (whichever is higher) + £10 administration fee charge, remainder refunded. Within 24 hours of the tour departure time, or no-show: No refund.

Refunds will be issued via the original payment method (Stripe), and the funds will typically appear in your account within 5 to 10 working days, depending on your card issuer.

Refunds will NOT be issued in the following circumstances:

• No-show for a pre-paid journey.
• Cancellation made outside the timeframes above.
• Customer-side change of mind regarding the published itinerary, vehicle type, or pickup address after the cut-off windows above.
• Forfeiture of an unused portion of a partially-completed Tour, where the cause is on the Customer’s side (late start, voluntary early departure, mid-tour withdrawal, etc.).

All other circumstances where a refund may be possible should be addressed directly with our customer service team.

8. Last-Minute Bookings

Depending on the route and the season, our free-sale deadline varies from 0 to 48 hours before a Service commences (and more in exceptional cases). If a booking is permitted by the Website, our cancellation policies under Section 7 will apply regardless of how late the booking was made.

9. Changes and Cancellations by Us

If we need to make a significant change to the conditions of the Service, or need to cancel the Service, we will inform you as soon as possible.

We will use reasonable effort to honour your vehicle preference. However, the vehicle may be substituted with a vehicle of greater capacity, of an equivalent or higher class, or multiple vehicles, depending on availability. If we need to change your booking to a lower category or smaller vehicle for which a lower published rate applies, we will refund you the difference in rates.

In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.

10. Child Seats

UK law regarding the use of child seats for infants and children must be complied with. For safety reasons, we recommend the use of booster, child or infant seats for children under the age of 12 or under 135 cm in height. During the booking process for Tours, you can pre-reserve infant, toddler and booster seats where available; for Transfer Services, please request child seats in advance by email or via the booking form.

The Lead Passenger must check, under their sole responsibility, that any child restraint device provided is suitable for the vehicle and is properly used and installed. The Company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.

11. Child Pricing

All children and infants count towards the seating capacity of the vehicle, regardless of age, and must be included in the total number of passengers at the time of booking. This is for safety reasons (every passenger must have a seat) and to allow the correct vehicle to be allocated.

12. Accessibility and Disabled Passengers

Edinburgh Cab will make reasonable adjustments to accommodate passengers with disabilities or reduced mobility, in line with our duties under the Equality Act 2010.

• Vehicle suitability: Our fleet consists of standard saloon, MPV and 8-seater road vehicles. We do not currently operate wheelchair-accessible vehicles (WAVs) with ramps, lifts or kneeling capability. Passengers must be able to board and disembark the vehicle independently, or with the assistance of their own travelling party.
• Folding wheelchairs and mobility aids: We can carry manual folding wheelchairs and other portable mobility aids in the vehicle’s boot, subject to luggage capacity. Motorised wheelchairs and mobility scooters cannot be accommodated.
• Notifying us in advance: Please contact us at contact@edinburghcab.com at the time of booking with details of any mobility aids, specific needs at the pickup location, or any animal accompanying the passenger.

13. Pre-booked Extra Stops

During the booking process you may be given the opportunity to pre-book an extra stop, for example to collect keys or if your group is split between more than one accommodation address. The extra stop address must be located within the same destination area as your principal accommodation address. Extra-stop duration is limited to 5 minutes.

14. Force Majeure

We accept no liability and will not pay compensation where the performance of our obligations is prevented or affected, directly or indirectly, by force majeure or any circumstances beyond our reasonable control. This includes, but is not limited to:

• Extreme adverse weather conditions (heavy snow, flooding, named storms)
• Natural disasters or acts of terrorism
• Road traffic accidents on the route or police road closures
• Unusual traffic levels or industrial action
• Failure of public infrastructure (power, telecommunications)

15. Contact and Amendments

All contact related to the amendment of booking information must be requested by email to contact@edinburghcab.com. The act of sending an email to your booking address is considered as proof of receipt by you; please therefore check that the email address provided at the time of booking is correct, and read all incoming emails up to the time of your Service.

If your arrival transportation is delayed or diverted, we will look to reschedule the Service and you will be picked up at the new arrival time, subject to availability. If you fail to be at the pickup point within a reasonable time after the scheduled collection time, our team will attempt to contact you. If you cannot be reached, the Service will not be provided, we are immediately relieved of our obligations and no refund will be due.

16. Baggage Allowance and Capacity

16.1 Transfer Services
Each passenger has a luggage entitlement of 1 large bag or suitcase (maximum combined size 158 cm) plus reasonable hand luggage. All large luggage items must be declared at the time of booking. The Passenger will be liable for all expenses incurred if additional vehicles are required to transport undeclared excess luggage.

16.2 Tour Services
For sightseeing Tours, passengers should travel light: a daypack or small shoulder bag is appropriate. Large suitcases cannot be carried on Tour vehicles unless agreed in advance at the time of booking.

16.3 Prohibited items
You agree not to carry in your luggage, nor on your person:

• Firearms, weapons, or illegal substances
• Items of excessive size, weight, fragility or perishability without prior agreement
• Live animals, except for recognised assistance dogs notified in advance

Transport of luggage is undertaken solely at your own risk.

17. Your Responsibility

By entering into this Contract you implicitly declare that you are of legal age (18+), the credit or debit card you use belongs to you and has sufficient funds, and you will notify us of any alteration to contact details. We reserve the option not to accept future Bookings in the event of serious or repeated incidents involving any Customer.

18. Right of Admittance and Passenger Conduct

We and our drivers have the right to refuse to transport any passenger who may be under the influence of alcohol or drugs, or behaves in a way that may be considered dangerous, threatening or abusive. In our vehicles:

• Alcohol consumption is prohibited.
• Smoking and vaping are forbidden.
• Eating and drinking inside the vehicle are not permitted (sealed bottled water excluded).
• Narcotics are strictly prohibited.
• Passengers must wear seatbelts at all times whilst the vehicle is in motion.

18.1 Vehicle damage and cleaning fees
If any passenger soils, spills on, or damages the vehicle interior, the Customer authorises Edinburgh Cab to recover the applicable cleaning fee:

• Light cleaning (£50): minor visible mess that can be removed by standard valeting
• Standard cleaning (£100): sticky drinks, food residue, lingering odour
• Deep cleaning (£200): saturated upholstery, set-in stains
• Specialist cleaning (£300): sickness, bodily fluids, biohazard, smoke / vape residue
• Permanent damage: Actual repair / replacement cost + £50 administration fee

18.2 Luggage handling and exterior damage
For the safety of passengers and the protection of the vehicle, luggage will be loaded into and unloaded from the vehicle by the driver. The Customer will be liable for any damage to the exterior of the vehicle caused by loading or unloading carried out by the passenger.

19. Sightseeing Tours — Additional Terms

• Itinerary flexibility: Stop durations, route order, and the exact mix of stops may be adjusted by the driver in response to local conditions.
• Admission tickets: Admission tickets to paid attractions are not included and are the Customer’s responsibility.
• Driver role: Our drivers are licensed professional English-speaking chauffeurs, not historical tour guides.
• Pickup and drop-off: Most Tours include door-to-door pickup and drop-off within central Edinburgh.
• Weather: Tours operate in all weather conditions except where safety would be compromised.
• Multi-day Tours: Accommodation costs are not included unless explicitly stated.

20. Data Protection and Privacy (UK GDPR)

Edinburgh Cab is the data controller for the personal data you provide during the booking process. We process your data on the lawful basis of performance of a contract and, where applicable, your consent for marketing communications. For more details on what we collect, why we keep it, and your rights, please review our Privacy Policy.

21. Cookies

Our Website uses cookies for essential functionality, security, and basic analytics. You can manage your cookie preferences via the cookie banner displayed on your first visit. For full details, please see our Cookies Policy.

22. Complaints

If the Service you receive does not meet your expectations, please report it to our Customer Service team immediately by calling +44 7402 640066. Written complaints should be received no later than 28 days after your Service date and sent by email to contact@edinburghcab.com.

23. Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited by UK law. Subject to this, our maximum aggregate liability in respect of any Service shall not exceed the total amount paid by the Customer for that Service. We are not liable for indirect, consequential or special losses.

24. Governing Law and Jurisdiction

This Contract shall be governed by and construed in accordance with the laws of Scotland. Any dispute arising out of or in connection with this Contract shall be subject to the exclusive jurisdiction of the Scottish courts.

25. Entire Agreement and Severability

These Terms constitute the entire agreement between you and us. If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall be deemed severable from the remainder of these Terms, which shall continue in full force and effect.

26. Changes to These Terms

We may amend these Terms from time to time. The version applicable to your Booking is the version published on the Website at the moment you completed the Booking.

Edinburgh Cab
Edinburgh, Scotland, United Kingdom
Email: contact@edinburghcab.com
24/7 Support Line & WhatsApp: +44 7402 640066
Website: edinburghcab.com

By using our Website and completing a Booking you confirm that you have read, understood and agreed to these Terms.